Privacy Policy

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website or contact us through our online form.

1. Information We Collect

We collect the following information only when you choose to submit it:

  • Name

  • Email address

  • Phone number (optional)

  • Any message or details you include in the contact form

We do not automatically collect personal information unless you provide it voluntarily.

2. Use of Your Information

We use your information only for:

  • Responding to your enquiry

  • Providing details about your stay or our services

  • Customer support and communication relating to your request

We do not use your information for automated decision-making, and we do not share it for marketing without your consent.

3. Online Bookings

Our website includes a link that redirects you to an external booking system managed by a third-party provider.
When you use that system, any personal information you enter is processed directly by the provider, in accordance with their own Privacy Policy.
We do not receive or store your payment details or sensitive booking information unless shared voluntarily by you.

4. Data Storage & Security

We take all reasonable measures to keep your information secure.
Data submitted through the contact form is stored on our website’s protected email system and is not shared with unauthorised parties.

5. Sharing of Information

We do not sell, rent or disclose personal information to third parties, except:

  • When required by law

  • When necessary to respond to your request

  • When you choose to use external services (such as the booking platform)

6. Cookies

Our website may use basic cookies to improve functionality and user experience.
You can control or disable cookies directly from your browser settings.

7. Your Rights

According to GDPR, you have the right to:

  • Access your personal information

  • Request correction or deletion

  • Withdraw consent

  • Request a copy of the data we hold about you

To exercise your rights, please contact us at: info@ionisartluxurysuites.com

8. Updates to This Policy

We may update this Privacy Policy when necessary.
The latest version will always be available on this page.